Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@missionfilter.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@missionfilter.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Who We Are

We are Mission Filter, the home of OEM replacement filters for a wide variety of industrial applications. Our catalog contains over 100,000 filters in stock and ready for delivery. We’re pretty sure you’ll find yours among our many options, and if you don’t, we can also have custom filters built for you based on your unique specifications.

We pride ourselves in keeping the highest standards when it comes to the quality of our products and everything around them. Our customer service team is well-informed, and accustomed with the technicalities of our catalog, and most importantly, always ready to assist you.

Mission Filter is a worldwide provider of industrial filters, effectively supplying industrial filtration elements for many fields. Our range of products covers a large collection of filters built for almost any industrial need. Just reach out to us and we’ll find together what you need!