Refund Policy

By placing an order through missionfilter you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.

A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS
To start a return, you can contact us at orders@missionfilter.com or call us at +1931-881-6414. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at orders@missionfilter.com or call us at +1931-881-6414

E. RESTOCKING FEE
We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please email us at orders@missionfilter.com or call us at +1931-881-6414 and someone from Customer support can assist you.

 

Contact Us:

If you have any questions on how to return your item to us, contact us 

Who We Are

We are Mission Filter, the home of OEM replacement filters for a wide variety of industrial applications. Our catalog contains over 100,000 filters in stock and ready for delivery. We’re pretty sure you’ll find yours among our many options, and if you don’t, we can also have custom filters built for you based on your unique specifications.

We pride ourselves in keeping the highest standards when it comes to the quality of our products and everything around them. Our customer service team is well-informed, and accustomed with the technicalities of our catalog, and most importantly, always ready to assist you.

Mission Filter is a worldwide provider of industrial filters, effectively supplying industrial filtration elements for many fields. Our range of products covers a large collection of filters built for almost any industrial need. Just reach out to us and we’ll find together what you need!